Part-Time Customer Banking Specialist | Multi-Channel Branch

Commonwealth Bank; Armidale; On-site; AUD 42,000 - 52,000; Part time

Job summary

Commonwealth Bank in Scone is seeking a Customer Banking Specialist for the Multi Channel Branch. This part-time role (35 hours/week) involves advising customers on home loans, business banking, and financial products, handling account maintenance and credit applications, and performing financial health checks to tailor solutions.

Join a team that educates customers about in-branch technology and digital options, while delivering effective service with integrity and a customer-centric focus.

Qualifications

• Proven experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the center of everything you do.
• Ability to work in a busy, commercial retail environment while seeing the big picture and providing holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Have in-depth conversations with every customer about supporting their banking needs including home loans, business banking and financial advice.
• Support customers with enquiries, maintenance on accounts and processing applications for credit products.
• Complete Financial Health Checks to assess customers' financial needs and identify changes.
• Provide options through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while following processes and managing risk.

Skills

Customer service

Communication

Financial terms clarity

Job description

Commonwealth Bank in Scone is seeking a Customer Banking Specialist for the Multi Channel Branch. This part-time role (35 hours/week) involves advising customers on home loans, business banking, and financial products, handling account maintenance and credit applications, and performing financial health checks to tailor solutions.

Join a team that educates customers about in-branch technology and digital options, while delivering effective service with integrity and a customer-centric focus.