Part-Time In-Branch Banking Specialist

Commonwealth Bank; Sydney; On-site; AUD 39,000 - 47,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist to join our North Sydney Branch. You will engage with customers to understand their banking needs, including Home Loans, Business Banking and Financial Advice, and guide them through appropriate solutions.

Role requires delivering exceptional service in a fast-paced retail banking environment, with strong communication and the ability to explain financial terms clearly.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
• Excellent communication and ability to explain financial terms clearly.
• Ability to ask the right questions and provide holistic solutions.
• Willingness to work in a busy retail environment and drive customer outcomes.
• Interest in building a career with CommBank.

Responsibilities

• Have in-depth conversations with customers about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Skills

Customer service

Communication skills

Problem solving

Integrity

Job description

Commonwealth Bank is seeking a Customer Banking Specialist to join our North Sydney Branch. You will engage with customers to understand their banking needs, including Home Loans, Business Banking and Financial Advice, and guide them through appropriate solutions.

Role requires delivering exceptional service in a fast-paced retail banking environment, with strong communication and the ability to explain financial terms clearly.