Part-Time In-Branch Banking Specialist

Commonwealth Bank; Moruya; On-site; AUD 39,000 - 52,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist at Moruya Branch to deliver personalised banking support and advice. You will engage customers on home loans, business banking and financial guidance, guiding them through account inquiries and credit applications.

You will showcase in-branch technology and digital options, solve problems, and uphold our risk-aware culture, ensuring customer-centric service in a busy retail environment.

Qualifications

• Proven experience delivering exceptional customer service in finance, retail or hospitality.
• Clear communication and ability to explain financial terms.
• Ability to ask the right questions and place the customer at the centre of everything.
• Ability to work in a busy retail environment while seeing the big picture for customers.

Responsibilities

• Have in-depth conversations with customers about how we can support banking needs including Home Loans, Business Banking & Financial Advice.
• Assist customers with account enquiries and process applications for credit products.
• Demonstrate in-branch technology and digital banking options to customers.
• Provide practical solutions while following processes and risk controls.

Skills

Customer service

Communication

Financial terms explain

Problem solving

Integrity

Education

High School Diploma

Job description

Commonwealth Bank is seeking a Customer Banking Specialist at Moruya Branch to deliver personalised banking support and advice. You will engage customers on home loans, business banking and financial guidance, guiding them through account inquiries and credit applications.

You will showcase in-branch technology and digital options, solve problems, and uphold our risk-aware culture, ensuring customer-centric service in a busy retail environment.