Part-Time Customer Banking Specialist — Multi-Channel

CommBank; Sydney; On-site; AUD 39,000 - 47,000; Part time

Job summary

CommBank in Corowa is seeking a part-time Customer Banking Specialist to join our Multi Channel Branch. The role works 27 hours per week with a roster that includes Monday, Wednesday, Thursday and Friday from 9:30am to 5pm, delivering in-branch and digital banking support.

You will assist customers with everyday banking, build personal connections, guide customers through in-branch technology and digital options, and perform Financial Health Checks to determine financial needs.

Qualifications

• A passion for delivering outstanding customer service with every interaction.
• The ability to have great conversations and confidence to ask challenging questions.
• Problem solving attitude and curiosity in finding the right solutions.
• An open approach to learning new things and goal oriented.
• An ability to work collaboratively as a team to deliver a seamless customer experience.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Skills

Customer service

Communication

Problem solving

Learning mindset

Teamwork

Job description

CommBank in Corowa is seeking a part-time Customer Banking Specialist to join our Multi Channel Branch. The role works 27 hours per week with a roster that includes Monday, Wednesday, Thursday and Friday from 9:30am to 5pm, delivering in-branch and digital banking support.

You will assist customers with everyday banking, build personal connections, guide customers through in-branch technology and digital options, and perform Financial Health Checks to determine financial needs.