Part-Time Branch Banking Specialist - Put Customers First

Commonwealth Bank of Australia; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Commonwealth Bank of Australia, Drummoyne Branch, is seeking a Customer Banking Specialist to help customers with Home Loans, accounts and digital options. This part-time role supports our customers by delivering clear advice and a positive banking experience.

You will engage with customers, answer enquiries, process applications for credit products and demonstrate in-branch technology. The roster is predetermined: 19 hours per week across specific days as listed.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms clearly.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Financial services

Communication

Problem solving

Job description

Commonwealth Bank of Australia, Drummoyne Branch, is seeking a Customer Banking Specialist to help customers with Home Loans, accounts and digital options. This part-time role supports our customers by delivering clear advice and a positive banking experience.

You will engage with customers, answer enquiries, process applications for credit products and demonstrate in-branch technology. The roster is predetermined: 19 hours per week across specific days as listed.