Part-Time Customer Banking Specialist - Multi-Channel

CommBank; Melbourne; Vor Ort; AUD 39.000 - 48.000; Teilzeit

Zusammenfassung

Commonwealth Bank Bright branch is seeking a Customer Banking Specialist on a part-time basis (23 hours per week). The roster is fixed: Mon-Tue 9:30am–5:00pm, Wed 9:30am–4:00pm, Fri 9:30am–1:15pm. You’ll deliver face-to-face and digital banking support and help customers with everyday transactions.

You’ll build personal connections, guide customers through in-branch tech, and process loan/card applications. Ongoing training supports your career growth.

Qualifikationen

• Customer service experience in a front-line banking or retail environment.
• Strong communication and active listening skills.
• Problem solving and ability to find appropriate solutions.
• Willingness to learn new processes and adapt to change.
• Collaborative team player focused on delivering a seamless customer experience.

Aufgaben

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Kenntnisse

Customer service

Communication

Problem solving

Learning mindset

Teamwork

Jobbeschreibung

Commonwealth Bank Bright branch is seeking a Customer Banking Specialist on a part-time basis (23 hours per week). The roster is fixed: Mon-Tue 9:30am–5:00pm, Wed 9:30am–4:00pm, Fri 9:30am–1:15pm. You’ll deliver face-to-face and digital banking support and help customers with everyday transactions.

You’ll build personal connections, guide customers through in-branch tech, and process loan/card applications. Ongoing training supports your career growth.