Part-Time Multi-Channel Banking & Customer Care Specialist

Commonwealth Bank; Bright; Sur place; AUD 39 000 - 47 000; Temps partiel

Résumé du poste

Commonwealth Bank in Bright is seeking a Customer Banking Specialist for a part-time role with a fixed roster of 23 hours per week. The position blends in-branch service with digital channel support, including handling everyday transactions and guiding customers through banking options.

The role emphasizes friendly customer interactions, learning and development, and collaboration within a Multi Channel Branch environment to deliver a seamless banking experience.

Qualifications

• Passion for delivering outstanding customer service
• Ability to have great conversations and ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• Open approach to learning new things and goal oriented
• Ability to work collaboratively as a team to deliver a seamless customer experience

Responsabilités

• Assist customers with general banking transactions and inquiries
• Build personal connections with customers face to face and through direct channels
• Help customers use in-branch technology and digital banking options
• Process applications for personal loans, credit cards and related products
• Use tools to capture feedback and address service gaps to drive improvement
• Receive ongoing training and development to support career goals

Connaissances

Customer service

Conversational skills

Problem solving

Learning attitude

Team collaboration

Description du poste

Commonwealth Bank in Bright is seeking a Customer Banking Specialist for a part-time role with a fixed roster of 23 hours per week. The position blends in-branch service with digital channel support, including handling everyday transactions and guiding customers through banking options.

The role emphasizes friendly customer interactions, learning and development, and collaboration within a Multi Channel Branch environment to deliver a seamless banking experience.