Part-Time Customer Banking Specialist — Home Loans & Financial Advice

Narooma; Moruya; A distancia; AUD 32.000 - 40.000; A tiempo parcial

Descripción de la vacante

Commonwealth Bank Moruya branch is seeking a Customer Banking Specialist on a 12-month fixed-term contract with a part-time roster (21 hours per week). The role focuses on in-branch service, home loans, business banking and financial advice, with emphasis on education and digital banking options.

You will help customers with enquiries, account maintenance and credit product applications, delivering solutions while upholding strong process and risk practices to support community banking needs.

Formación

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsabilidades

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Conocimientos

Customer service

Communication skills

Explain financial terms

Customer-centric

Descripción del empleo

Commonwealth Bank Moruya branch is seeking a Customer Banking Specialist on a 12-month fixed-term contract with a part-time roster (21 hours per week). The role focuses on in-branch service, home loans, business banking and financial advice, with emphasis on education and digital banking options.

You will help customers with enquiries, account maintenance and credit product applications, delivering solutions while upholding strong process and risk practices to support community banking needs.