Part-Time Customer Banking Specialist

Commonwealth Bank; Cockburn; On-site; AUD 36,000 - 47,000; Part time

Job summary

Commonwealth Bank is hiring a Customer Banking Specialist for its Success branch on a part-time basis. Two positions are available with fixed rosters: Position 1 at 23 hours per week and Position 2 at 21.25 hours per week.

You will work closely with your Branch Manager to deliver outstanding service, refer customers to specialists as needed, and support community engagement initiatives. You will assist customers with in-branch technology and digital banking, respond to transactional needs, and

Qualifications

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Job description

Commonwealth Bank is hiring a Customer Banking Specialist for its Success branch on a part-time basis. Two positions are available with fixed rosters: Position 1 at 23 hours per week and Position 2 at 21.25 hours per week.

You will work closely with your Branch Manager to deliver outstanding service, refer customers to specialists as needed, and support community engagement initiatives. You will assist customers with in-branch technology and digital banking, respond to transactional needs, and