Part-Time Customer Banking & Solutions Specialist

Commonwealth Bank; Adelaide; On-site; AUD 28,000 - 40,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist at a West Lakes branch on a part-time basis. The role involves building personal connections, guiding customers through in-branch tech and digital banking, and addressing transactional needs.

You will work with the Branch Manager and colleagues to deliver outstanding outcomes and refer complex needs to specialists. Rosters are predetermined, with shift details as listed.

Qualifications

• Ability to ask the right questions and provide appropriate solutions
• Passion for service excellence and customer-centric mindset
• Experience in a busy retail environment preferred
• Commitment to doing the right thing and putting customers first

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Help customers use in-branch technology and digital banking options
• Address transactional needs in-branch and ensure customer satisfaction
• Process applications for personal loans, credit cards and related products
• Adhere to Bank processes, reconcile transactions, and review financial positions
• Engage with customers by joining community events and fundraising
• Support team safety and wellbeing and capture customer feedback for improvements

Skills

Customer service

Communication

Independent work

Team collaboration

Problem solving

Integrity

Job description

Commonwealth Bank is seeking a Customer Banking Specialist at a West Lakes branch on a part-time basis. The role involves building personal connections, guiding customers through in-branch tech and digital banking, and addressing transactional needs.

You will work with the Branch Manager and colleagues to deliver outstanding outcomes and refer complex needs to specialists. Rosters are predetermined, with shift details as listed.