Part-Time Multichannel Banking Specialist

Commonwealth Bank; Melbourne; On-site; AUD 34,000 - 48,000; Part time

Job summary

Commonwealth Bank's Bright branch is seeking a Customer Banking Specialist for a part-time position (23 hours per week). Rosters are predetermined, covering Mon Tue 9:30am–5:00pm, Wed 9:30am–4:00pm and Fri 9:30am–1:15pm.

You will join a Multi Channel Branch, assisting customers face-to-face with everyday banking needs and, after 1pm, addressing enquiries via telephone or digital channels in a contact centre environment.

Qualifications

• Demonstrates passion for delivering outstanding customer service.
• Ability to have meaningful conversations and ask questions.
• Problem-solving attitude and curiosity to find the right solutions.
• Willingness to learn new things and work toward goals.
• Team-oriented to deliver a seamless customer experience.

Responsibilities

• Assist customers with general banking transactions, answering questions and queries.
• Build a personal connection with customers face-to-face and via direct channels.
• Help customers use in-branch technology and digital banking options.
• Process applications for personal loans, credit cards and related products.
• Capture customer feedback and act to fix service issues for improvement.
• Receive continuous training and development to support career growth.

Skills

Customer service

Communication

Job description

We are looking for a Customer Banking Specialist to join our Bright branch on a part-time basis!

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: 23 hours per week
Monday & Tuesday: 9:30am - 5:00pm

Wednesday: 9:30am - 4:00pm

Friday: 9:30am - 1:15pm

You will be joining one of our Multi Channel Branches!

What is a Multi Channel Branch?

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

If you are passionate about helping people, this is a great opportunity for you. Please apply today!

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note:

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 25/10/2026