Part-Time Customer Banking Specialist | Service Excellence

Commonwealth Bank; Sorell; Sur place; AUD 32 000 - 45 000; Temps partiel

Résumé du poste

Commonwealth Bank in Sorrell is seeking a Customer Banking Specialist for a part-time role with a fixed 26-hour weekly roster. You will greet customers, guide them through in-branch and digital banking options, and handle everyday transactions with a focus on delivering personalised service.

You will also process loan and card applications, adhere to procedures, and refer more complex needs to specialists. The role emphasizes community engagement and team safety within a busy retail banking

Qualifications

• Experience in retail banking or customer service is preferred.
• Ability to work within a fixed 26-hour weekly roster.

Responsabilités

• Build a personal connection with customers through meaningful conversations.
• Assist customers with in-branch technology and digital banking options.
• Ask about and respond to customers' transactional needs to ensure satisfaction.
• Process applications for personal loans, credit cards and related products.
• Follow Bank processes and reconciliations, review customers' financial positions.
• Engage with customers at community events and fundraising activities.
• Support team safety and wellbeing.
• Capture customer feedback and drive service improvements.

Connaissances

Customer service

Communication

Teamwork

Problem solving

Description du poste

Commonwealth Bank in Sorrell is seeking a Customer Banking Specialist for a part-time role with a fixed 26-hour weekly roster. You will greet customers, guide them through in-branch and digital banking options, and handle everyday transactions with a focus on delivering personalised service.

You will also process loan and card applications, adhere to procedures, and refer more complex needs to specialists. The role emphasizes community engagement and team safety within a busy retail banking