Part-Time Banking Advisor: Customer & Financial Health

Commonwealth Bank; Adelaide; Presencial; AUD 455.000 - 579.000; A tiempo parcial

Descripción de la vacante

Commonwealth Bank in Campbelltown is seeking a Customer Banking Specialist for a part-time role (15 hours per week). The roster is fixed as Tuesday, Wednesday and Friday from 9.30am to 2.30pm.

You will work with the Branch Manager and colleagues to deliver a high standard of customer service and identify the right specialist to refer customers to for more complex needs. You will engage customers in person, support them with branch technology and digital banking options, and perform Financial

Formación

• Ability to ask the right questions and find the right solutions to serve customers.
• Strong customer service orientation with a focus on integrity and putting the customer first.
• Comfortable working independently while knowing when to refer to specialists.

Responsabilidades

• Build personal connections with customers through conversations.
• Assist customers with in-branch technology and digital banking options.
• Address transactional needs and ensure customers leave satisfied.
• Perform Financial Health Checks to assess financial needs.
• Process applications for personal loans, credit cards and related products.
• Proactively call customers to invite them in for Health Checks or appointments.
• Adhere to bank processes and reconcile transactions accurately.
• Engage with customers at community events and fundraising activities.
• Look out for team safety and wellbeing.
• Capture customer feedback and drive service improvements.

Conocimientos

Customer service

Communication

Integrity

Independent work

Referral to specialists

Descripción del empleo

Commonwealth Bank in Campbelltown is seeking a Customer Banking Specialist for a part-time role (15 hours per week). The roster is fixed as Tuesday, Wednesday and Friday from 9.30am to 2.30pm.

You will work with the Branch Manager and colleagues to deliver a high standard of customer service and identify the right specialist to refer customers to for more complex needs. You will engage customers in person, support them with branch technology and digital banking options, and perform Financial