Part-Time Banking Specialist - Customer Care & Solutions

CommBank; Sydney; Sur place; AUD 38 000 - 56 000; Temps partiel

Résumé du poste

CommBank's West Lakes branch is seeking a part-time Customer Banking Specialist to cover a 32.25-hour roster. You will work with the Branch Manager and colleagues to deliver outstanding banking experiences, guiding customers to the right services and specialists.

You'll help customers use in-branch technology and digital options, handle transactions, and assess lending or card applications where appropriate, while always prioritising customer needs and safety in a busy retail environment.

Qualifications

• Strong customer service focus with the ability to listen and ask the right questions.
• Ability to operate independently in a busy retail environment while referring customers to specialists as needed.
• Demonstrated commitment to service excellence and customer-centric solutions.
• Genuine passion for doing the right thing and prioritising customers' needs.

Responsabilités

• Build a personal connection with customers through meaningful conversations.
• Assist customers with in-branch technology and digital banking options.
• Address customers' transactional needs and ensure they leave the branch satisfied.
• Process applications for personal loans, credit cards and related products.
• Adhere to bank processes and reconcile transactions accurately.
• Engage with customers at community events and fundraising activities.
• Support team safety and well-being.
• Capture customer feedback and drive service improvements.

Description du poste

CommBank's West Lakes branch is seeking a part-time Customer Banking Specialist to cover a 32.25-hour roster. You will work with the Branch Manager and colleagues to deliver outstanding banking experiences, guiding customers to the right services and specialists.

You'll help customers use in-branch technology and digital options, handle transactions, and assess lending or card applications where appropriate, while always prioritising customer needs and safety in a busy retail environment.