Part-Time Banking Specialist — Financial Solutions

Commonwealth Bank; Sydney; On-site; AUD 38,000 - 48,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist at the Stockland Wetherill Park Branch (Part Time). You will help customers with everyday banking needs and discuss solutions across Home Loans, Business Banking and Financial Advice.

You will handle enquiries, account maintenance, and credit product applications, plus Financial Health Checks and demonstrations of digital banking. A customer-focused, communicative, and proactive mindset is essential.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre.
• Ability to work in a busy, commercial retail environment whilst seeing the big picture for customers and providing holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Have in-depth conversations with customers about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Skills

Customer Service

Communication skills

Problem solving

Integrity

Teamwork

Job description

Commonwealth Bank is seeking a Customer Banking Specialist at the Stockland Wetherill Park Branch (Part Time). You will help customers with everyday banking needs and discuss solutions across Home Loans, Business Banking and Financial Advice.

You will handle enquiries, account maintenance, and credit product applications, plus Financial Health Checks and demonstrations of digital banking. A customer-focused, communicative, and proactive mindset is essential.