Part-Time Branch Banking Advisor

Commonwealth Bank; Melbourne; Sur place; AUD 42 000 - 52 000; Temps partiel

Résumé du poste

Commonwealth Bank is seeking a Customer Banking Specialist at our Shepparton branch on a part-time basis. The role involves delivering exceptional service, helping customers use in-branch technology and digital options, and referring to specialists as needed.

You will work closely with the Branch Manager and colleagues in a rotating roster to cover operating hours; a strong focus on customer outcomes and community engagement is expected.

Qualifications

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Refer customers to specialists for more complex needs.

Responsabilités

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Description du poste

Commonwealth Bank is seeking a Customer Banking Specialist at our Shepparton branch on a part-time basis. The role involves delivering exceptional service, helping customers use in-branch technology and digital options, and referring to specialists as needed.

You will work closely with the Branch Manager and colleagues in a rotating roster to cover operating hours; a strong focus on customer outcomes and community engagement is expected.