Part-Time Customer Banking Specialist - Finance Guidance

Commonwealth Bank; Noarlunga Centre; On-site; AUD 34,000 - 48,000; Part time

Job summary

Commonwealth Bank is seeking a part-time Customer Banking Specialist at the Colonnades Noarlunga branch. The role operates on a fixed roster totaling 30 hours per week across Mon-Fri, with set start and end times for each day.

You will connect with customers to understand needs, promote digital banking options, and guide them through personal loan and card applications. You will collaborate with the Branch Manager and staff to deliver outstanding service, refer complex cases to specialists, and

Qualifications

• Ability to ask the right questions and find the right solutions with integrity.
• Customer-centric mindset with focus on delivering holistic banking outcomes.
• Comfort referring customers to specialists to better serve needs.

Responsibilities

• Build personal connections with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to transactional needs in-branch and ensure customer satisfaction.
• Interview and process applications for personal loans, credit cards and related products.
• Proactively call customers to invite them for a Financial Health Check or a specialist appointment.
• Adhere to bank processes and reconcile transactions, review financial positions.
• Engage with customers via community events and fundraising activities.
• Support team safety and wellbeing and capture customer feedback for service improvements.

Skills

Customer service

Communication

Problem solving

Integrity

Independent working

Job description

Commonwealth Bank is seeking a part-time Customer Banking Specialist at the Colonnades Noarlunga branch. The role operates on a fixed roster totaling 30 hours per week across Mon-Fri, with set start and end times for each day.

You will connect with customers to understand needs, promote digital banking options, and guide them through personal loan and card applications. You will collaborate with the Branch Manager and staff to deliver outstanding service, refer complex cases to specialists, and