Part-Time Customer Banking Specialist — In-Branch Solutions

Commonwealth Bank; Sydney; On-site; AUD 36,000 - 48,000; Part time

Job summary

Commonwealth Bank in Bankstown City Plaza Branch is seeking a Customer Banking Specialist on a part-time roster. You will engage with customers to understand banking needs and provide support across home loans, business banking and financial advice.

You will assist with account enquiries, process credit applications, and demonstrate in-branch technology and digital options to help customers make informed financial decisions.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Job description

Commonwealth Bank in Bankstown City Plaza Branch is seeking a Customer Banking Specialist on a part-time roster. You will engage with customers to understand banking needs and provide support across home loans, business banking and financial advice.

You will assist with account enquiries, process credit applications, and demonstrate in-branch technology and digital options to help customers make informed financial decisions.