Part-Time Banking Customer Specialist

Commonwealth Bank of Australia; Sydney; On-site; AUD 33,000 - 39,000; Part time

Job summary

Commonwealth Bank of Australia is seeking a Customer Service Representative for the Broadway Shopping Centre Branch. The role offers a part-time roster of 25 hours per week, with shifts from 11:00am to 4:00pm, Monday through Friday.

You will support everyday banking needs and guide customers through digital banking options. You’ll join a team delivering essential services to millions of customers, contributing to a positive customer experience and learning the banking environment in a busy

Qualifications

• Genuine passion for customer service.
• Interest in improving customers’ financial wellbeing.
• Ability to ask the right questions to identify customer needs.
• Excellent communication skills and willingness to contribute to a collaborative culture.
• Ability to work in a busy retail environment and provide holistic solutions.

Responsibilities

• Respond to customers' transactional banking needs, delivering a seamless customer experience.
• Process transactions including deposits, withdrawals, bank cheques, transfers & CommFX.
• Assist with Cash/ATM procedures.
• Educate and demonstrate in-branch technology and digital banking options.
• Adhere to bank processes and reconcile transactions while upholding risk culture.

Skills

Excellent communication

Ask right questions

Customer service

Team collaboration

Job description

Commonwealth Bank of Australia is seeking a Customer Service Representative for the Broadway Shopping Centre Branch. The role offers a part-time roster of 25 hours per week, with shifts from 11:00am to 4:00pm, Monday through Friday.

You will support everyday banking needs and guide customers through digital banking options. You’ll join a team delivering essential services to millions of customers, contributing to a positive customer experience and learning the banking environment in a busy