Part-Time Banking Customer Care Specialist

Commonwealth Bank; Broadway; On-site; AUD 32,000 - 41,000; Part time

Job summary

Commonwealth Bank in Broadway is seeking a Customer Service Representative for a part-time 25‑hour week role. You will respond to customers' transactional banking needs, process deposits and withdrawals, and assist with cash/ATM procedures.

You will educate customers on in-branch technology and digital banking options while adhering to bank processes and maintaining a strong risk culture. This entry-level position supports financial wellbeing and delivers holistic customer solutions.

Qualifications

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position.
• A genuine interest in improving the financial wellbeing and lives of our customers.
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs.
• Excellent communication skills & willingness to contribute to a collaborative culture.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.

Responsibilities

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Commonwealth Bank in Broadway is seeking a Customer Service Representative for a part-time 25‑hour week role. You will respond to customers' transactional banking needs, process deposits and withdrawals, and assist with cash/ATM procedures.

You will educate customers on in-branch technology and digital banking options while adhering to bank processes and maintaining a strong risk culture. This entry-level position supports financial wellbeing and delivers holistic customer solutions.