Part-Time Banking Customer Experience Specialist

CommBank; Broadway; On-site; AUD 30,000 - 39,000; Part time

Job summary

CommBank Broadway Shopping Centre Branch is seeking a Customer Service Representative to assist customers with their everyday banking needs. You will respond to inquiries, process transactions, and demonstrate our digital banking tools to help clients manage their finances.

The role is part-time (25 hours/week) with fixed rosters. A friendly, professional approach and strong communication will help you thrive in a busy retail banking environment.

Qualifications

• Passion for customer service and helping customers
• Interest in improving customers’ financial wellbeing
• Ability to ask the right questions and refer to the right team
• Excellent communications and collaboration in a busy retail environment

Responsibilities

• Respond to customers' banking needs and provide a seamless experience
• Process transactions including deposits, withdrawals, bank cheques, transfers and CommFX
• Assist with cash handling and ATM procedures
• Educate customers on in-branch technology and digital banking options
• Adhere to bank processes and reconcile transactions while upholding risk culture

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

CommBank Broadway Shopping Centre Branch is seeking a Customer Service Representative to assist customers with their everyday banking needs. You will respond to inquiries, process transactions, and demonstrate our digital banking tools to help clients manage their finances.

The role is part-time (25 hours/week) with fixed rosters. A friendly, professional approach and strong communication will help you thrive in a busy retail banking environment.