Part-Time Banking Customer Experience Specialist

Commonwealth Bank of Australia; Cairns Regional; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commonwealth Bank of Australia in Townsville is seeking a Customer Service Representative to join our branch on a part-time basis. Rosters are predetermined, with 31.25 hours per week and a 9:30am–4:30pm Monday to Friday pattern.

This role focuses on delivering exceptional customer service and guiding customers to the right specialists when needed. You will work closely with your Branch Manager to handle transactional inquiries, maintain accurate teller procedures, and support community

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
• Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team

Job description

Commonwealth Bank of Australia in Townsville is seeking a Customer Service Representative to join our branch on a part-time basis. Rosters are predetermined, with 31.25 hours per week and a 9:30am–4:30pm Monday to Friday pattern.

This role focuses on delivering exceptional customer service and guiding customers to the right specialists when needed. You will work closely with your Branch Manager to handle transactional inquiries, maintain accurate teller procedures, and support community