Part-Time Banking Customer Experience Specialist

Narooma; New South Wales; Remote; AUD 30,000 - 39,000; Part time

Job summary

CommBank is seeking a Customer Service Representative at the Broadway Shopping Centre Branch. You will handle transactional banking needs, provide a seamless customer experience, and promote in-branch tech and digital options.

The role emphasizes an ability to ask the right questions, strong communication, and collaboration in a busy retail banking environment. This is an entry-level position with rostered hours.

Qualifications

• A genuine passion for Customer Service and an interest in improving customers' financial wellbeing.
• Ability to ask the right questions and refer customers to the relevant team.
• Excellent communication skills and willingness to contribute to a collaborative culture.
• Ability to work in a busy retail environment while keeping customer focus.

Responsibilities

• Respond to customers' transactional banking needs, delivering a seamless customer experience.
• Process transactions including deposits, withdrawals, bank cheques, transfers and CommFX.
• Assist with Cash/ATM procedures.
• Educate and demonstrate in-branch technology and digital banking options for customers.
• Adhere to the Bank's processes and procedures, including reconciling transactions and reviewing customers' financial positions.

Skills

Customer service

Communication

Questioning

Teamwork

Retail environment

Financial wellbeing

Job description

CommBank is seeking a Customer Service Representative at the Broadway Shopping Centre Branch. You will handle transactional banking needs, provide a seamless customer experience, and promote in-branch tech and digital options.

The role emphasizes an ability to ask the right questions, strong communication, and collaboration in a busy retail banking environment. This is an entry-level position with rostered hours.