Banking Customer Experience Associate - Part-Time, 15h/Week

Commonwealth Bank; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

Commonwealth Bank in Haymarket is seeking an entry-level Customer Service Representative to support daily banking transactions and deliver a seamless customer experience. The role focuses on handling deposits, transfers, and in-branch technology demonstrations while upholding risk controls and customer-centric service.

You will join a busy retail environment, requiring strong communication skills, a genuine passion for helping customers, and the ability to refer complex needs to specialist

Qualifications

• A genuine passion for Customer Service.
• Strong communication and active listening abilities.
• Ability to identify customer needs and guide them to the right solution.

Responsibilities

• Respond to customers' transactional banking needs and deliver a seamless experience.
• Process deposits, withdrawals, bank cheques, transfers and CommFX.
• Assist with Cash/ATM procedures.
• Demonstrate in-branch technology and digital banking options to customers.
• Adhere to Bank processes and accurately reconcile transactions while assessing customers’ financial positions.

Skills

Customer service

Communication skills

Questioning needs

Teamwork

Job description

Commonwealth Bank in Haymarket is seeking an entry-level Customer Service Representative to support daily banking transactions and deliver a seamless customer experience. The role focuses on handling deposits, transfers, and in-branch technology demonstrations while upholding risk controls and customer-centric service.

You will join a busy retail environment, requiring strong communication skills, a genuine passion for helping customers, and the ability to refer complex needs to specialist