Overnight Zoo Guest Experience Guide

Taronga Conservation Society Australia; Mosman; On-site; AUD 55,000 - 67,000; Part time

Benefits offered by this job

Complimentary passes for family and a:

Free onsite parking

Discounts on Taronga accommodation

Discounted F&B

Discounted Fitness Passport

Job summary

Taronga Zoo Sydney is seeking experienced Guest Experience Officers to join the Overnight Programs team. You will guide guests through after-hours encounters, share conservation stories and help deliver magical experiences from sunset through to sunrise.

Please note the Casual and Part-time roles require overnight shifts, with AM/PM shift patterns and responsibilities across Roar & Snore and ZooSnooz programs.

Qualifications

• Valid NSW Driver's License or recognition.
• RSA certification or eligible to obtain it.
• Current paid NSW Working with Children Check.
• Medium Rigid Vehicle License.

Responsibilities

• Conduct guided tours of Taronga Zoo’s animal exhibits and behind-the-scenes areas.
• Educate visitors about the Zoo’s animal collection, breeding programs and research.
• Present a range of animals with correct handling techniques to enhance visitor experience.
• Comply with Taronga’s Customer Service Charter and suggest initiatives for improvement.
• Support sustainability practices in the workplace to help Taronga reach its targets.
• Report Work, Health and Safety incidents as per Taronga’s Charter.

Skills

Driver's License NSW

RSA certification

Working with Children Check

Medium Rigid Vehicle License

Job description

Taronga Zoo Sydney is seeking experienced Guest Experience Officers to join the Overnight Programs team. You will guide guests through after-hours encounters, share conservation stories and help deliver magical experiences from sunset through to sunrise.

Please note the Casual and Part-time roles require overnight shifts, with AM/PM shift patterns and responsibilities across Roar & Snore and ZooSnooz programs.