Overnight Guest Experience Lead – Zoo Ops

Taronga Conservation Society Australia; Mosman; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Complimentary passes for Taronga and Z

Free onsite parking

Discounts on Taronga's accommodation

Discounted food and beverages

Discounted Fitness Passport

Social team activities

Job summary

Taronga Conservation Society Australia is seeking experienced Guest Experience Coordinators to join our Overnight Programs team at Taronga Zoo Sydney. You will lead a high‑performing team to deliver world‑class guest experiences and bring Taronga’s conservation and education messages to life.

This role supports both casual and permanent part‑time contracts, with overnight shifts required. Casual: at least one overnight shift per week; Part‑time: two overnight shifts per week.

Qualifications

• Demonstrated team leadership within the Customer Services, Tourism or Hospitality industry
• RSA certification or the potential to obtain certification
• Hold and maintain a current Senior First Aid and Advanced Resuscitation qualification
• Obtain and maintain a current NSW Working with Children Check
• Hold a current NSW Driver's License or ability to have license recognised

Responsibilities

• Lead staff to provide a “world class” customer service experience across all visitor operations and programs
• Deliver guided tours to zoo guests as required, including accommodation guests, general zoo patrons and VIP functions
• Oversee overnight shift requirements and ensure safety and service standards across shifts

Job description

Taronga Conservation Society Australia is seeking experienced Guest Experience Coordinators to join our Overnight Programs team at Taronga Zoo Sydney. You will lead a high‑performing team to deliver world‑class guest experiences and bring Taronga’s conservation and education messages to life.

This role supports both casual and permanent part‑time contracts, with overnight shifts required. Casual: at least one overnight shift per week; Part‑time: two overnight shifts per week.