Overnight Zoo Guest Experience Guide

Taronga Zoo; Mosman; On-site; AUD 38,000 - 54,000; Part time

Benefits offered by this job

Complimentary passes for family and 친구

Free onsite parking

Discounts on Taronga accommodation

Discounted food & beverages

Discounted Fitness Passport

Social team culture

Plus more perks

Job summary

Taronga Zoo Sydney is seeking experienced Guest Experience Officers to join the Overnight Programs team. The role supports Roar & Snore and ZooSnooz experiences, guiding guests through after-hours encounters and sharing conservation stories from sunset to sunrise.

Casual and Permanent Part Time options exist. Overnight shifts are required and accommodation is provided after PM shifts, with next shifts listed in the schedule.

Qualifications

• Hold a current NSW Driver's Licence or be able to have it recognised (including manual).
• RSA certification or the potential to obtain certification.
• Obtain and maintain a current paid NSW Working with Children Check.
• Obtain and maintain a Medium Rigid Vehicle License.

Responsibilities

• Conduct guided tours of Taronga Zoo’s animal exhibits and behind the scenes areas.
• Educate visitors about the Zoo’s animal collection, captive breeding programs and research projects.
• Present a select range of animals ensuring correct handling techniques to enhance visitor experience.
• Comply with Taronga’s Customer Service Charter and suggest improvements for industry-leading standards.
• Support sustainability practices in the workplace to help Taronga’s targets.
• Report Work, Health and Safety incidents in line with Taronga’s WHS Charter.

Skills

Driver's Licence NSW

RSA Certification

Working with Children Check

Medium Rigid Vehicle License

Job description

Taronga Zoo Sydney is seeking experienced Guest Experience Officers to join the Overnight Programs team. The role supports Roar & Snore and ZooSnooz experiences, guiding guests through after-hours encounters and sharing conservation stories from sunset to sunrise.

Casual and Permanent Part Time options exist. Overnight shifts are required and accommodation is provided after PM shifts, with next shifts listed in the schedule.