Overnight Guest Experience Lead

Taronga; Sydney; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Complimentary passes for family and aff

Free onsite parking

Discounts on Taronga accommodation

Discounted food & beverages

Discounted Fitness Passport

Social team activities

Job summary

Taronga Zoo Sydney is seeking experienced Guest Experience Coordinators to join our Overnight Programs team. You will lead a high-performing team of Guest Experience Officers to deliver world-class guest experiences and convey Taronga’s conservation messages.

Casual and permanent part-time roles are available with overnight shifts. You may stay in Guides Accommodation between shifts; RSA, First Aid and NSW Working with Children checks are required.

Qualifications

• Demonstrated team leader/supervisor experience within the Customer Services, Tourism or Hospitality industry.
• RSA certification or the potential to obtain certification.
• Senior First Aid and Advanced Resuscitation qualifications.
• Obtain and maintain a NSW Working with Children Check.
• NSW Driver's Licence or ability to obtain recognition.

Responsibilities

• Lead and coach a team of Guest Experience Officers to deliver high-quality guest service across visitor operations and programs.
• Deliver guided experiences for accommodation guests and general zoo patrons, including VIP functions.
• Coordinate overnight shifts and ensure coverage for Casual and Permanent Part-Time roles (minimum 1 overnight shift/week for Casual; 2 for PT).
• Communicate Taronga’s education and conservation messages in line with Taronga’s values to inspire change.
• Promote sustainability and safety standards; report incidents per Taronga’s WHS Charter.

Skills

Team leader

Guest experience

RSA certification

First Aid/Resuscitation

Working with Children Check (NSW)

Driver's license

Education

Hospitality/Customer service experience

Job description

Taronga Zoo Sydney is seeking experienced Guest Experience Coordinators to join our Overnight Programs team. You will lead a high-performing team of Guest Experience Officers to deliver world-class guest experiences and convey Taronga’s conservation messages.

Casual and permanent part-time roles are available with overnight shifts. You may stay in Guides Accommodation between shifts; RSA, First Aid and NSW Working with Children checks are required.