Overnight Guest Experience Lead

Taronga Zoo; Mosman; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Complimentary passes

Free onsite parking

Discounts on accommodation

Discounted food & beverages

Discounted Fitness Passport

Job summary

Taronga Zoo Sydney is seeking experienced Guest Experience Coordinators to join the Overnight Programs team. You will lead a high-performing team to deliver world-class guest experiences and communicate Taronga’s conservation messages to guests, including accommodation guests and VIP function attendees.

You will coordinate overnight shifts, ensure safety and service standards, and mentor staff to foster a culture of excellence across visitor operations and programs.

Qualifications

• Demonstrated team leader/supervisor experience in Customer Services, Tourism or Hospitality.
• RSA certification or ability to obtain certification.
• Senior First Aid and Advanced Resuscitation qualifications.

Responsibilities

• Lead a team of Guest Experience Officers to deliver high-quality guest service.
• Deliver guided tours for accommodation guests, general zoo patrons and VIP functions.
• Ensure overnight shifts and safety procedures are followed; uphold Taronga’s Customer Service Charter.
• Promote Taronga education and conservation messages in line with Taronga’s vision.

Skills

Team leadership

RSA certification

First Aid & CPR

Working with Children Check

Driver's license

Job description

Taronga Zoo Sydney is seeking experienced Guest Experience Coordinators to join the Overnight Programs team. You will lead a high-performing team to deliver world-class guest experiences and communicate Taronga’s conservation messages to guests, including accommodation guests and VIP function attendees.

You will coordinate overnight shifts, ensure safety and service standards, and mentor staff to foster a culture of excellence across visitor operations and programs.