Guest Experience Officer - Overnight Programs

Taronga Zoo; Mosman; On-site; AUD 38,000 - 54,000; Part time

Benefits offered by this job

Complimentary passes for family and 친구

Free onsite parking

Discounts on Taronga accommodation

Discounted food & beverages

Discounted Fitness Passport

Social team culture

Plus more perks

Job summary

Taronga Zoo Sydney is seeking experienced Guest Experience Officers to join the Overnight Programs team. The role supports Roar & Snore and ZooSnooz experiences, guiding guests through after-hours encounters and sharing conservation stories from sunset to sunrise.

Casual and Permanent Part Time options exist. Overnight shifts are required and accommodation is provided after PM shifts, with next shifts listed in the schedule.

Qualifications

• Hold a current NSW Driver's Licence or be able to have it recognised (including manual).
• RSA certification or the potential to obtain certification.
• Obtain and maintain a current paid NSW Working with Children Check.
• Obtain and maintain a Medium Rigid Vehicle License.

Responsibilities

• Conduct guided tours of Taronga Zoo’s animal exhibits and behind the scenes areas.
• Educate visitors about the Zoo’s animal collection, captive breeding programs and research projects.
• Present a select range of animals ensuring correct handling techniques to enhance visitor experience.
• Comply with Taronga’s Customer Service Charter and suggest improvements for industry-leading standards.
• Support sustainability practices in the workplace to help Taronga’s targets.
• Report Work, Health and Safety incidents in line with Taronga’s WHS Charter.

Skills

Driver's Licence NSW

RSA Certification

Working with Children Check

Medium Rigid Vehicle License

Job description

Guest Experience Officer - Overnight Programs

TCSA Wages Employees Award, Guest Experience Officer, annual package $60,559 (includes base salary $53,430 + plus superannuation & leave loading)

• TCSA Wages Employees Award, Guest Experience Officer, annual package $60,559 (includes base salary $53,430 + plus superannuation & leave loading)

  Casual
• TCSA Wages Employees Award, Guest Experience Officer, hourly rate $33.57 (includes hourly base rate $26.94 + plus superannuation & leave loading)

Taronga Zoo Sydney is looking for experienced and motivated Guest Experience Officers to join our Overnight Programs team!

Create unforgettable overnight wildlife experiences at Taronga Zoo. As part of the Roar & Snore and ZooSnooz programs, you'll guide guests through exclusive after-hours encounters, share inspiring conservation stories and help deliver magical experiences from sunset through to sunrise.

If you're looking to step into a rewarding role within the overnight programs team, we’d love to hear from you!

About the Role…

We are seeking an enthusiastic and dedicated individual who is passionate about delivering exceptional guest experiences and are ready to be part of a dynamic, close-knit team. Deliver guided tours to zoo guests as required, including but not limited to accommodation guests, general zoo patrons and for VIP Functions.

If you are applying for the Casual role, you need to be able to maintain minimum of 1 overnight shift per week.

If you are applying for the Permanent Part Time role you need to be able to maintain 2 overnight shifts per week.

Approx. AM Shifts:

• 6:30am – 10am
• 6:30am – 9:30am
• 7am – 10am

Approx. PM Shifts:

• 5pm – 10pm
• 5:30pm to 10:30pm

Upon completion of the PM shift, you will be required to stay overnight in Taronga Zoo at our dedicated Guides Accommodation. You will start your next shift the following morning as per the times listed above.

• Conduct guided tours of Taronga Zoo’s animal exhibits and ‘behind the scenes’ areas in accordance with established procedures.
• Educate visitors about the Zoo’s animal collection, captive breeding programs and research projects.
• Present a select range of approved animals ensuring correct animal handling techniques to enhance visitor experience.
• Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

About You…

We are looking for candidates that have:

• Hold a current NSW Drivers License or ability to have existing license formally recognised, including manual.
• Responsible Service of Alcohol (RSA) certification or the potential to obtain certification
• Obtain and maintain a current paid NSW Working with Children Check at own expense.
• Obtain an maintain a Medium Rigid Vehicle License

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We’re a social team - there’s always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Applications Close:11:59pm Tuesday 17 November 2026