Guest Experience Officer - Overnight Programs

Taronga Conservation Society Australia; Sydney; On-site; AUD 38,000 - 54,000; Part time

Benefits offered by this job

Complimentary passes

Free onsite parking

Discounts on accommodation

Discounted food & beverage

Fitness Passport discount

Social team

Job summary

Taronga Zoo Sydney is seeking experienced Guest Experience Officers for the Overnight Programs. You will guide guests through Roar & Snore and ZooSnooz experiences, sharing conservation stories and delivering memorable after-hours encounters from sunset through sunrise.

Role involves coordinating with a dynamic team, delivering tours to accommodation guests, zoo patrons and VIP functions, with specific overnight shift requirements for casual and part-time roles.

Qualifications

• Current NSW driver’s license or ability to obtain recognized license (manual preferred).
• RSA certification or ability to obtain certification.
• Obtain and maintain a current paid NSW Working with Children Check.
• Medium Rigid Vehicle Licence required.

Responsibilities

• Conduct guided tours of Taronga Zoo’s animal exhibits and behind-the-scenes areas.
• Educate visitors about the Zoo’s animal collection and conservation programs.
• Present a select range of animals with safe handling techniques to enhance visitor experience.
• Contribute to customer service standards and sustainability initiatives.
• Report WHS incidents per Taronga’s Charter.

Education

NSW Driver's Licence

RSA Certification

Working with Children Check

Medium Rigid Vehicle Licence

Job description

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Role: Guest Experience Officer - Overnight Programs

• Located at Sydney’s Iconic Taronga Zoo
• Casual & part-time positions available! Part-time
• TCSA Wages Employees Award, Guest Experience Officer, annual package $60,559 (includes base salary $53,430 + plus superannuation & leave loading) Casual
• TCSA Wages Employees Award, Guest Experience Officer, hourly rate $33.57 (includes hourly base rate $26.94 + plus superannuation & leave loading)

Taronga Zoo Sydney is looking for experienced and motivated Guest Experience Officers to join our Overnight Programs team!

Create unforgettable overnight wildlife experiences at Taronga Zoo. As part of the Roar & Snore and ZooSnooz programs, you'll guide guests through exclusive after-hours encounters, share inspiring conservation stories and help deliver magical experiences from sunset through to sunrise.

If you're looking to step into a rewarding role within the overnight programs team, we’d love to hear from you!

About the Role…

We are seeking an enthusiastic and dedicated individual who is passionate about delivering exceptional guest experiences and are ready to be part of a dynamic, close-knit team. Deliver guided tours to zoo guests as required, including but not limited to accommodation guests, general zoo patrons and for VIP Functions.

If you are applying for the Casual role, you need to be able to maintain minimum of 1 overnight shift per week.

If you are applying for the Permanent Part Time role you need to be able to maintain 2 overnight shifts per week.

Approx. AM Shifts:

• 6:30am – 10am
• 6:30am – 9:30am
• 7am – 10am

Approx. PM Shifts:

• 5pm – 10pm
• 5:30pm to 10:30pm

Upon completion of the PM shift, you will be required to stay overnight in Taronga Zoo at our dedicated Guides Accommodation. You will start your next shift the following morning as per the times listed above.

• Conduct guided tours of Taronga Zoo’s animal exhibits and ‘behind the scenes’ areas in accordance with established procedures.
• Educate visitors about the Zoo’s animal collection, captive breeding programs and research projects.
• Present a select range of approved animals ensuring correct animal handling techniques to enhance visitor experience.
• Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

About You…

We are looking for candidates that have:

• Hold a current NSW Drivers License or ability to have existing license formally recognised, including manual.
• Responsible Service of Alcohol (RSA) certification or the potential to obtain certification
• Obtain and maintain a current paid NSW Working with Children Check at own expense.
• Obtain an maintain a Medium Rigid Vehicle License

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We’re a social team - there’s always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

• This position is for Taronga’s Iconic Roar and Snore and ZooSnooz programs as required. Please explain why you have applied for this position; and what qualities you feel you could bring to the role.
• This position requires you to work an average of 2 shifts per week (0.4 FTE). (AM and PM specifics listed in the job ad).Please briefly explain the days/ shifts per week - including addressing overnight shifts, (approx.) you are available and ideally looking for shifts.
• I am applying for the Casual role, and understand I must be able to maintain minimum of 1 overnight shift per week
• I am applying for the Part-time role, and understand I must be able to maintain 2 overnight shifts per week

Applications Close: 11:59pm Tuesday 17 November 2026