Overnight Guest Experience Lead (Zoo)

Taronga Zoo; Sydney; Presencial; AUD 67.000 - 82.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Complimentary passes

Free onsite parking

Discounts on Taronga accommodation

Discounted food & beverage

Discounted Fitness Passport

Team social events

Descripción de la vacante

Taronga Zoo Sydney is seeking a Guest Experience Coordinator for Overnight Programs. Lead a dedicated team to deliver world-class guest experiences while communicating Taronga's conservation and education messages.

The role involves coordinating overnight shifts and guiding guests during both general and VIP events, with a focus on exemplary service. The position offers part-time, casual and night-shift opportunities at Taronga's Sydney site, with accommodation provided for PM to AM handovers

Formación

• Demonstrated team leader/supervisor experience within the Customer Services, Tourism or Hospitality industry.
• Hold or have the potential to obtain RSA certification.
• Senior First Aid and Advanced Resuscitation qualifications required or at your own expense.
• Obtain and maintain NSW Working with Children Check.
• Hold a valid NSW Driver's Licence or equivalent recognition.

Responsabilidades

• Lead a high-performing Guest Experience Officers team to deliver world-class service.
• Deliver guided experiences to guests, including overnight guests and VIP functions.
• Coordinate and mentor staff to meet Taronga's conservation and education messaging.
• Ensure safety and compliance with Taronga's Customer Service Charter and WHS policies.
• Maintain monthly overnight shifts for casual or weekly overnight shifts for permanent part-time.

Conocimientos

Team leadership

Customer service

Hospitality experience

Descripción del empleo

Taronga Zoo Sydney is seeking a Guest Experience Coordinator for Overnight Programs. Lead a dedicated team to deliver world-class guest experiences while communicating Taronga's conservation and education messages.

The role involves coordinating overnight shifts and guiding guests during both general and VIP events, with a focus on exemplary service. The position offers part-time, casual and night-shift opportunities at Taronga's Sydney site, with accommodation provided for PM to AM handovers