Guest Experience Officer - Overnight Programs

Taronga Zoo; Sydney; On-site; AUD 45,000 - 55,000; Part time

Benefits offered by this job

Complimentary passes for family &友

Free onsite car parking

Discounted accommodation across Tarong

Discounted Food & beverages

Discounted Fitness Passport

Social team with active events

+ more!

Job summary

Taronga Zoo Sydney is seeking experienced Guest Experience Officers for the Overnight Programs. You will guide guests during Roar & Snore and ZooSnooz events, delivering memorable after-hours wildlife experiences from sunset to sunrise.

Role requires morning and evening overnight shifts. Casual and Part-Time opportunities are available, with shifts including early mornings and evenings across Sydney & Dubbo sites.

Qualifications

• Hold a current NSW Driver’s Licence or ability to have existing license recognised.
• RSA certification or the potential to obtain certification.
• Obtain and maintain a current paid NSW Working with Children Check.
• Obtain and maintain a Medium Rigid Vehicle License.

Responsibilities

• Conduct guided tours of Taronga Zoo's animal exhibits and 'behind the scenes' areas.
• Educate visitors about the Zoo's animal collection, breeding programs and research.
• Present a range of animals with correct handling to enhance visitor experience.
• Comply with Taronga's Customer Service Charter and suggest improvements.
• Support sustainability practices and Taronga's environmental targets.
• Report Work, Health and Safety incidents per the Charter.

Skills

Driver's license (NSW)

RSA certification

Working with Children Check

Medium rigid vehicle license

Job description

Guest Experience Officer - Overnight Programs

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

• Located at Sydney's Iconic Taronga Zoo
• Casual & part-time positions available!

  Part-time

• TCSA Wages Employees Award, Guest Experience Officer, annual package $60,559 (includes base salary $53,430 + plus superannuation & leave loading)

  Casual

• TCSA Wages Employees Award, Guest Experience Officer, hourly rate $33.57 (includes hourly base rate $26.94 + plus superannuation & leave loading)

Taronga Zoo Sydney is looking for experienced and motivated Guest Experience Officers to join our Overnight Programs team!

Create unforgettable overnight wildlife experiences at Taronga Zoo. As part of the Roar & Snore and ZooSnooz programs, you'll guide guests through exclusive after-hours encounters, share inspiring conservation stories and help deliver magical experiences from sunset through to sunrise.

If you're looking to step into a rewarding role within the overnight programs team, we'd love to hear from you!

About the Role…

We are seeking an enthusiastic and dedicated individual who is passionate about delivering exceptional guest experiences and are ready to be part of a dynamic, close-knit team. Deliver guided tours to zoo guests as required, including but not limited to accommodation guests, general zoo patrons and for VIP Functions.

If you are applying for the Casual role, you need to be able to maintain minimum of 1 overnight shift per week.

If you are applying for the Permanent Part Time role you need to be able to maintain 2 overnight shifts per week.

Approx. AM Shifts:

• 6:30am - 10am
• 6:30am - 9:30am
• 7am - 10am

Approx. PM Shifts:

• 5pm - 10pm
• 5:30pm to 10:30pm

Upon completion of the PM shift, you will be required to stay overnight in Taronga Zoo at our dedicated Guides Accommodation. You will start your next shift the following morning as per the times listed above.

• Conduct guided tours of Taronga Zoo's animal exhibits and ‘behind the scenes' areas in accordance with established procedures.
• Educate visitors about the Zoo's animal collection, captive breeding programs and research projects.
• Present a select range of approved animals ensuring correct animal handling techniques to enhance visitor experience.
• Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.

About You…

We are looking for candidates that have:

• Hold a current NSW Drivers License or ability to have existing license formally recognised, including manual.
• Responsible Service of Alcohol (RSA) certification or the potential to obtain certification
• Obtain and maintain a current paid NSW Working with Children Check at own expense.
• Obtain an maintain a Medium Rigid Vehicle License

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Applications Close:11:59pm Tuesday 17 November 2026

We offer:

Taronga is more than just a workplace - we're a collaborative community of kind and respectful people who share a passion for making a positive impact on the world.