Overnight Front Office Supervisor — Resort Hospitality

Work Initiatives; Gold Coast City; Presencial; AUD 33.000 - 44.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Benefits & discounts

Employee recognition

Training & progression

Uniform provided

Free parking

Descripción de la vacante

RACV Royal Pines Resort on the Gold Coast is seeking a professional Night Supervisor to oversee overnight Front Office operations from 10.30pm to 6.30am, ensuring guest safety, service quality and smooth night audit processes.

This part-time role offers a rotating roster, competitive salary with penalties for evenings and holidays, generous benefits, uniform provided, and opportunities for career progression within a trusted national brand.

Formación

• Oversee overnight Front Office operations and guest service standards.
• Lead night audit processes and end-of-day reporting.
• Respond to guest inquiries, incidents and safety concerns.
• Coordinate with Housekeeping and Security to ensure a seamless experience.

Responsabilidades

• Lead overnight Front Office operations, ensuring guest service and safety.
• Oversee Night Audit, end-of-day rollovers and reporting.
• Manage guest arrivals, departures, inquiries and service recovery.
• Ensure property safety and coordinate with security during night shifts.

Conocimientos

Night supervision

Front Office leadership

Guest services

MS Office

PMS knowledge (Opera preferred)

Herramientas

Opera PMS

MS Office

Descripción del empleo

RACV Royal Pines Resort on the Gold Coast is seeking a professional Night Supervisor to oversee overnight Front Office operations from 10.30pm to 6.30am, ensuring guest safety, service quality and smooth night audit processes.

This part-time role offers a rotating roster, competitive salary with penalties for evenings and holidays, generous benefits, uniform provided, and opportunities for career progression within a trusted national brand.