Night Audit / Overnight Duty Manager

Pacific Bay Resort; Coffs Harbour; Hybrid; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Training opportunities

Supportive team

Job summary

Pacific Bay Resort is seeking a Night Auditor to manage overnight Front Office tasks, daily reconciliations and reporting, and guest support. The role offers autonomous shifts starting at 7:00pm with a 38-hour week, supported by an experienced Front Office and management team on-site at the coastal resort.

Ideal candidates will have prior Night Audit or Front Office experience, familiarity with hotel PMS (SIHOT preferred), strong Excel/Outlook skills, and excellent attention to detail.

Qualifications

• Previous experience in Night Audit or Front Office is highly regarded.
• Experience with SIHOT or another hotel PMS is desirable, but training can be provided.
• Strong computer skills, including Excel and Outlook.
• Good numerical ability and experience with reconciliations and reports.
• Excellent attention to detail and time management.
• Strong guest service and communication skills.
• Confident working autonomously and managing overnight situations calmly.
• Availability to work overnight shifts, including weekends.

Responsibilities

• Complete the resort’s nightly audit and end-of-day processes.
• Reconcile accommodation, food and beverage, golf and other resort transactions.
• Prepare and distribute daily financial and operational reports.
• Check in late arrivals and process early departures.
• Assist guests with overnight enquiries, requests and issues.
• Monitor the property and respond to overnight security, safety and operational matters.
• Complete Front Office administrative and handover tasks for the following day.
• Communicate incidents, discrepancies or outstanding matters clearly to the morning team and management.

Skills

Night Audit experience

Front Office

Hotel duty management

Excel

Outlook

Numerical ability

Attention to detail

Communication skills

Autonomy

Overnight shifts availability

SIHOT

Tools

SIHOT

Job description

As the Night Auditor, you’ll be responsible for the smooth operation of the resort overnight. The role combines Front Office, daily financial reconciliation, reporting, guest service and overnight property oversight. You’ll work independently for much of the shift, so we’re looking for someone who is organised, dependable and comfortable making decisions when required.

Key responsibilities

• Complete the resort’s nightly audit and end-of-day processes.
• Reconcile accommodation, food and beverage, golf and other resort transactions.
• Prepare and distribute daily financial and operational reports.
• Check in late arrivals and process early departures.
• Assist guests with overnight enquiries, requests and issues.
• Monitor the property and respond appropriately to overnight security, safety and operational matters.
• Complete Front Office administrative and handover tasks for the following day.
• Communicate any incidents, discrepancies or outstanding matters clearly to the morning team and management.

About you

• Previous experience in Night Audit, Front Office, hotel duty management or a similar role is highly regarded.
• Experience with SIHOT or another hotel PMS is desirable, but training can be provided.
• Strong computer skills, particularly Microsoft Excel and Outlook.
• Good numerical ability and confidence working with reconciliations and reports.
• Excellent attention to detail and time management.
• Strong guest service and communication skills.
• Confidence working autonomously and managing overnight situations calmly.
• Availability to work overnight shifts, including weekends.
• Reliable transport to and from the resort.
• Full-time permanent position with 38 hours per week.
• Regular overnight roster with shifts commencing from 7:00pm.
• Support from an experienced Front Office and management team.
• Independent property within the Coastal Golf Resorts Group.
• Staff discounts across food and beverage and golf.
• Opportunities for training, development and progression within the resort.

About us

Pacific Bay Resort is one of the Coffs Coast’s largest and most established resorts. Set across 100 acres in a beachfront location just 10 minutes from Coffs Harbour CBD, it is an independent property within the Coastal Golf Resorts Group.