Resort Front Office Night Supervisor

RACV; Gold Coast City; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Discounts on RACV products & resorts

Laundered uniform

Complimentary parking onsite

Training and career progression

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking a professional Night Supervisor to lead overnight Front Office operations from 10:30pm to 6:30am. You’ll oversee Night Audit, guest arrivals and departures, inquiries and service recovery while maintaining RACV’s premium guest experience.

This part-time overnight leadership role requires supervisory experience in Front Office/Guest Services, knowledge of PMS systems (Opera) and strong problem-solving and communication skills.

Qualifications

• Leadership experience in frontline hotel operations.
• Experience supervising Front Office/guest services overnight.
• Familiarity with Night Audit processes and end-of-day reporting.
• Knowledge of hotel front office standards and guest service procedures.
• Strong communication and problem-solving abilities.

Responsibilities

• Lead overnight Front Office operations and guest services.
• Oversee Night Audit, end-of-day rollovers, and financial reconciliations.
• Manage guest arrivals, departures, inquiries, and service recovery.
• Act as first responder to guest, visitor, and property incidents; ensure safety.

Skills

Leadership

Night Audit

Front Office

Guest Services

Communication

Tools

Opera PMS

MS Office

Job description

Gold Coast | RACV Royal Pines Resort | Overnights Part-time 19-38 hours week

Generous employee benefits & discounts on RACV products & resorts

Join a large trusted Australian brand & VIC’s largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you ready to join the future of resort hospitality on the Gold Coast? The excitement is building on the Gold Coast, as the 2032 Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.

Are you a natural leader who thrives when the rest of the world is asleep? We are seeking a professional and experienced Night Supervisor to oversee our Front Office overnight operations 10.30pm - 6.30am. This hands-on leadership role is responsible for the safety, security, and satisfaction of our guests while ensuring the successful completion of Night Audit processes and end-of-day reporting. At RACV, we’re committed to creating memorable experiences for our guests while providing rewarding careers for our people.

This could be just the right role for you?

As the senior operational leader onsite overnight, you’ll be the first point of contact for guest needs, team support, and incident management, helping maintain the premium standards RACV is known for. Reporting to the Duty Manager on shift, your key responsibilities for the role include:

• Lead overnight Front Office operations, ensuring exceptional guest service and smooth resort operations
• Oversee Night Audit processes, including end-of-day rollovers, financial reconciliations, and reporting
• Manage guest arrivals, departures, reservations, enquiries, feedback, and service recovery
• Act as the first responder to guest, visitor, and property incidents, prioritising safety and security
• Conduct overnight property inspections and security checks to ensure compliance with resort procedures
• Support, coach, and develop team members while fostering a positive and collaborative culture
• Work closely with Housekeeping, Security and other departments to deliver a seamless guest experience and maintain RACV's premium service standards

What you'll need to be successful

• Full availability and flexibility to work a rotating roster on the overnight shifts 10.30pm - 6.30am including weekday, weekends & public holidays
• Supervisory or leadership experience in Front Office Reception, Guest Services or Night Audit within a 4 or 5-star hotel environment
• Knowledge and understanding of hotel front office operations and guest service standards
• Proficient admin skills and MS office applications, and experience with hotel PMS systems, Opera preferred
• Sound financial reconciliation and reporting skills
• Excellent communication, problem-solving, and conflict-resolution abilities
• High level of initiative, attention to detail and organisational skills
• Hold valid RSA, First Aid & CPR certificates
• Hold or be eligible to obtain a Qld Working with Children Check Blue Card
• Professional personal presentation

We are Offering

• Permanent Part-time 19-38 hrs week
• Competitive salary + penalties evenings, weekends & public holidays + 12% super
• Generous employee benefits & discounts on RACV products & resorts
• Employee of the month awards & recognition programs + healthy team culture
• Training, development and career progression opportunities
• Laundered uniform
• Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.