Night Supervisor

RACV Limited; Gold Coast City; Hybrid; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Permanent part-time

Salary + penalties evenings, weekends

Employee benefits & discounts

Employee recognition program

Training & progression

Laundered uniform

Parking onsite

Job summary

RACV Limited's RACV Royal Pines Resort on the Gold Coast seeks a professional Night Supervisor to oversee overnight Front Office operations from 10:30pm to 6:30am. You will lead a frontline team, manage night audit tasks and ensure guest safety and satisfaction while maintaining RACV's premium service standards.

The role offers permanent part-time hours (19-38 per week), a rotating roster, and opportunities for development within a respected Australian brand.

Qualifications

• Supervisory or leadership experience in Front Office or Night Audit.
• Experience in hotel night operations and guest safety.
• Knowledge of financial reconciliations and end-of-day reporting.
• Proven ability to lead a diverse team overnight.
• Strong communication and problem-solving skills.

Responsibilities

• Lead overnight Front Office operations, ensuring exceptional guest service and smooth resort operations
• Oversee Night Audit processes, including end‑of‑day rollovers, financial reconciliations, and reporting
• Manage guest arrivals, departures, reservations, enquiries, feedback, and service recovery
• Act as the first responder to guest, visitor, and property incidents, prioritising safety and security
• Conduct overnight property inspections and security checks to ensure compliance with resort procedures
• Support, coach, and develop team members while fostering a positive and collaborative culture
• Work closely with Housekeeping, Security and other departments to deliver a seamless guest experience and maintain RACV's premium service standards

Skills

Leadership

Front Office

Guest Services

Night Audit

MS Office

Opera PMS

Communication

Tools

Opera PMS

Job description

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• Gold Coast | RACV Royal Pines Resort | Overnights Part-time 19-38 hours week
• Generous employee benefits & discounts on RACV products & resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you ready to join the future of resort hospitality on the Gold Coast? The excitement is building on the Gold Coast, as the 2032 Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.

Are you a natural leader who thrives when the rest of the world is asleep? We are seeking a professional and experienced Night Supervisor to oversee our Front Office overnight operations 10.30pm - 6.30am. This hands‑on leadership role is responsible for the safety, security, and satisfaction of our guests while ensuring the successful completion of Night Audit processes and end-of-day reporting. At RACV, we're committed to creating memorable experiences for our guests while providing rewarding careers for our people.

This could be just the right role for you?

As the senior operational leader onsite overnight, you'll be the first point of contact for guest needs, team support, and incident management, helping maintain the premium standards RACV is known for. Reporting to the Duty Manager on shift, your key responsibilities for the role include:

• Lead overnight Front Office operations, ensuring exceptional guest service and smooth resort operations
• Oversee Night Audit processes, including end‑of‑day rollovers, financial reconciliations, and reporting
• Manage guest arrivals, departures, reservations, enquiries, feedback, and service recovery
• Act as the first responder to guest, visitor, and property incidents, prioritising safety and security
• Conduct overnight property inspections and security checks to ensure compliance with resort procedures
• Support, coach, and develop team members while fostering a positive and collaborative culture
• Work closely with Housekeeping, Security and other departments to deliver a seamless guest experience and maintain RACV's premium service standards

What you'll need to be successful

• Full availability and flexibility to work a rotating roster on the overnight shifts 10.30pm - 6.30am including weekday, weekends & public holidays

Supervisory or leadership experience in Front Office Reception, Guest Services or Night Audit within a 4 or 5-star hotel environment

Knowledge and understanding of hotel front office operations and guest service standards

Proficient admin skills and MS office applications, and experience with hotel PMS systems, Opera preferred

Sound financial reconciliation and reporting skills

Excellent communication, problem-solving, and conflict‑resolution abilities

High level of initiative, attention to detail and organisational skills

• Hold valid RSA, First Aid & CPR certificates

Hold or be eligible to obtain a Qld Working with Children Check Blue Card

• Professional personal presentation

We are Offering

Permanent Part-time 19-38 hrs week

Competitive salary + penalties evenings, weekends & public holidays + 12% super

Generous employee benefits & discounts on RACV products & resorts

Employee of the month awards & recognition programs + healthy team culture

Training, development and career progression opportunities

Laundered uniform

Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.