Overnight Front Office Supervisor - Luxury Resort

RACV; Gold Coast City; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Discounts on RACV products & resorts

Laundered uniform

Complimentary parking onsite

Training and career progression

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking a professional Night Supervisor to lead overnight Front Office operations from 10:30pm to 6:30am. You’ll oversee Night Audit, guest arrivals and departures, inquiries and service recovery while maintaining RACV’s premium guest experience.

This part-time overnight leadership role requires supervisory experience in Front Office/Guest Services, knowledge of PMS systems (Opera) and strong problem-solving and communication skills.

Qualifications

• Leadership experience in frontline hotel operations.
• Experience supervising Front Office/guest services overnight.
• Familiarity with Night Audit processes and end-of-day reporting.
• Knowledge of hotel front office standards and guest service procedures.
• Strong communication and problem-solving abilities.

Responsibilities

• Lead overnight Front Office operations and guest services.
• Oversee Night Audit, end-of-day rollovers, and financial reconciliations.
• Manage guest arrivals, departures, inquiries, and service recovery.
• Act as first responder to guest, visitor, and property incidents; ensure safety.

Skills

Leadership

Night Audit

Front Office

Guest Services

Communication

Tools

Opera PMS

MS Office

Job description

RACV Royal Pines Resort on the Gold Coast is seeking a professional Night Supervisor to lead overnight Front Office operations from 10:30pm to 6:30am. You’ll oversee Night Audit, guest arrivals and departures, inquiries and service recovery while maintaining RACV’s premium guest experience.

This part-time overnight leadership role requires supervisory experience in Front Office/Guest Services, knowledge of PMS systems (Opera) and strong problem-solving and communication skills.