Overnight Front Office Supervisor - Luxury Resort

RACV

Gold Coast City

On-site

AUD 39,000 - 50,000

Part time

12 days ago
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Benefits offered by this job

Discounts on RACV products & resorts
Laundered uniform
Complimentary parking onsite
Training and career progression

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking a professional Night Supervisor to lead overnight Front Office operations from 10:30pm to 6:30am. You’ll oversee Night Audit, guest arrivals and departures, inquiries and service recovery while maintaining RACV’s premium guest experience.

This part-time overnight leadership role requires supervisory experience in Front Office/Guest Services, knowledge of PMS systems (Opera) and strong problem-solving and communication skills.

Qualifications

  • Leadership experience in frontline hotel operations.
  • Experience supervising Front Office/guest services overnight.
  • Familiarity with Night Audit processes and end-of-day reporting.
  • Knowledge of hotel front office standards and guest service procedures.
  • Strong communication and problem-solving abilities.

Responsibilities

  • Lead overnight Front Office operations and guest services.
  • Oversee Night Audit, end-of-day rollovers, and financial reconciliations.
  • Manage guest arrivals, departures, inquiries, and service recovery.
  • Act as first responder to guest, visitor, and property incidents; ensure safety.

Skills

Leadership
Night Audit
Front Office
Guest Services
Communication

Tools

Opera PMS
MS Office

Job description

RACV Royal Pines Resort on the Gold Coast is seeking a professional Night Supervisor to lead overnight Front Office operations from 10:30pm to 6:30am. You’ll oversee Night Audit, guest arrivals and departures, inquiries and service recovery while maintaining RACV’s premium guest experience.

This part-time overnight leadership role requires supervisory experience in Front Office/Guest Services, knowledge of PMS systems (Opera) and strong problem-solving and communication skills.

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