Overnight Front Desk Specialist - Part Time

RACV Limited; Gold Coast City; Hybrid; AUD 23,000 - 55,000; Part time

Benefits offered by this job

Employee benefits

Discounts on RACV products

Laundered uniform

Onsite parking

Career progression

Recognition programs

Job summary

RACV Royal Pines Resort on the Gold Coast seeks a Front Office Receptionist to join the rooms division, delivering warm welcomes and exceptional service during overnights 10.30pm–6.30am. The role supports check-in/out, reservations, and guest inquiries, reporting to the Duty Manager while enhancing guest experiences.

You will work part-time (16–38 hrs/wk) with competitive salary, penalties for evenings, weekends and public holidays, and 12% super.

Qualifications

• Experience in front office, reservations or customer service in a hotel/resort environment.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and hotel software.
• Qld Working with Children Check eligibility or clearance preferred.

Responsibilities

• Assist guests to check in/out and manage reservations.
• Complete pre-arrival checks and handle late arrivals, changes, or cancellations.
• Monitor room blocks and upsell in-house services.
• Maintain knowledge of resort services, rates, promos, and policies.
• Collaborate with housekeeping, F&B to fulfill guest requests.

Skills

Guest service

Communication

Multitasking

MS Office

Education

Experience in hotel front office/reservations

Tools

PMS Opera

MICROS

SevenRooms

Job description

RACV Royal Pines Resort on the Gold Coast seeks a Front Office Receptionist to join the rooms division, delivering warm welcomes and exceptional service during overnights 10.30pm–6.30am. The role supports check-in/out, reservations, and guest inquiries, reporting to the Duty Manager while enhancing guest experiences.

You will work part-time (16–38 hrs/wk) with competitive salary, penalties for evenings, weekends and public holidays, and 12% super.