Night Front Office Supervisor - Resort (PT)

RACV Limited; Gold Coast City; Hybrid; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Permanent part-time

Salary + penalties evenings, weekends

Employee benefits & discounts

Employee recognition program

Training & progression

Laundered uniform

Parking onsite

Job summary

RACV Limited's RACV Royal Pines Resort on the Gold Coast seeks a professional Night Supervisor to oversee overnight Front Office operations from 10:30pm to 6:30am. You will lead a frontline team, manage night audit tasks and ensure guest safety and satisfaction while maintaining RACV's premium service standards.

The role offers permanent part-time hours (19-38 per week), a rotating roster, and opportunities for development within a respected Australian brand.

Qualifications

• Supervisory or leadership experience in Front Office or Night Audit.
• Experience in hotel night operations and guest safety.
• Knowledge of financial reconciliations and end-of-day reporting.
• Proven ability to lead a diverse team overnight.
• Strong communication and problem-solving skills.

Responsibilities

• Lead overnight Front Office operations, ensuring exceptional guest service and smooth resort operations
• Oversee Night Audit processes, including end‑of‑day rollovers, financial reconciliations, and reporting
• Manage guest arrivals, departures, reservations, enquiries, feedback, and service recovery
• Act as the first responder to guest, visitor, and property incidents, prioritising safety and security
• Conduct overnight property inspections and security checks to ensure compliance with resort procedures
• Support, coach, and develop team members while fostering a positive and collaborative culture
• Work closely with Housekeeping, Security and other departments to deliver a seamless guest experience and maintain RACV's premium service standards

Skills

Leadership

Front Office

Guest Services

Night Audit

MS Office

Opera PMS

Communication

Tools

Opera PMS

Job description

RACV Limited's RACV Royal Pines Resort on the Gold Coast seeks a professional Night Supervisor to oversee overnight Front Office operations from 10:30pm to 6:30am. You will lead a frontline team, manage night audit tasks and ensure guest safety and satisfaction while maintaining RACV's premium service standards.

The role offers permanent part-time hours (19-38 per week), a rotating roster, and opportunities for development within a respected Australian brand.