Overnight Front Office Lead — Hospitality & Guest Experience

Hyatt Hotels Corporation; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Complimentary accommodation at Hyatt

Discounted accommodation for coworkers

Headspace membership for Hyatt staff

Employee Assistance Program for staff

Learning and development opportunities

Access to hotel gym facilities

Job summary

Hyatt Hotels Corporation in Brisbane is seeking a part-time Night Supervisor to lead overnight Front Office operations, manage guest relations, cash reconciliation, and audit closure while ensuring security and safety across the hotel. This role offers exposure to an international hospitality brand with opportunities to develop your career.

The ideal candidate will have Australian work rights and a valid driver's license; Opera PMS experience is advantageous.

Qualifications

• Excellent written and verbal communication.
• Commitment to providing high quality guest service.
• Basic knowledge of accounting principles.
• Team player with an eye for detail.
• Front Office experience in busy five-star hotels is preferred but not essential.
• Previous experience with Opera is advantageous.
• Must have work rights in Australia.
• Manual drivers' license is highly desired.

Responsibilities

• Ensure all aspects of hotel accounting are processed correctly and are recorded accurately
• Complete and close cashiers, credit card reconciliation & PM Master Accounts and finalise the audit
• Compile & review daily reports/logs and contingency lists.
• Ensure hotel occupancy is maximized and that all guest accounts are accurate
• Prepare menu items for guest food and beverage orders as needed
• Maintain strong presence in the Hotel, conducting security walks and equipment checks
• Provide exceptional customer service

Skills

Communication skills

Guest service mindset

Accounting basics

Team player

Work rights in Australia

Driver's license

Tools

Opera PMS

Job description

Hyatt Hotels Corporation in Brisbane is seeking a part-time Night Supervisor to lead overnight Front Office operations, manage guest relations, cash reconciliation, and audit closure while ensuring security and safety across the hotel. This role offers exposure to an international hospitality brand with opportunities to develop your career.

The ideal candidate will have Australian work rights and a valid driver's license; Opera PMS experience is advantageous.