Operations Manager – Housing & Community Impact

Mission Australia; Sydney; On-site; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Salary packaging benefits

Counselling support

Chaplaincy support

Volunteer opportunities

Job summary

Mission Australia Housing is seeking an Operations Manager to lead housing operations across tenancy services, asset management and community development. You will report to the State Leader Housing Operations and drive service delivery excellence to benefit tenants and communities.

The role focuses on strengthening service delivery, operational performance and building strong partnerships with government and community stakeholders in a mission-driven not-for-profit setting.

Qualifications

• Operational leadership experience in housing or social services.
• Experience managing complex programs, budgets and performance reporting.
• Ability to build and sustain internal and external relationships.
• Strong communication and influencing skills across diverse groups.

Responsibilities

• Lead and develop a high performing team with accountability and continuous learning.
• Ensure integrated service delivery across tenancy, asset and community development services.
• Drive KPIs, identify improvements and implement action plans.
• Manage budgets, financial performance and regulatory reporting.
• Build relationships with government, funders, regulators and community partners.
• Collaborate with senior leaders to align service delivery with evidence-based practice.
• Oversee recruitment, onboarding and ongoing team development.
• Ensure policy compliance and contractual obligations.
• Use data & insights to inform decisions and improve community impact.
• Champion continuous improvement with a strong customer focus.

Skills

Leadership

Stakeholder management

Budgeting & reporting

Communication & influence

Coaching & performance management

Education

Tertiary qualification in Leadership/Community Services or related field

Job description

Mission Australia Housing is seeking an Operations Manager to lead housing operations across tenancy services, asset management and community development. You will report to the State Leader Housing Operations and drive service delivery excellence to benefit tenants and communities.

The role focuses on strengthening service delivery, operational performance and building strong partnerships with government and community stakeholders in a mission-driven not-for-profit setting.