Housing Operations Manager – Community Impact

MA MISSION AUSTRALIA; Sydney; On-site; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external confidential counselling

Chaplaincy support

Volunteering opportunities

Additional leave options

Job summary

Mission Australia is seeking an experienced Operations Manager to lead housing operations across tenancy services, asset management and community development in Camperdown, NSW. You will drive service excellence, build high performing teams and align delivery with our purpose.

Reporting to the State Leader Housing Operations, you will manage budgets, stakeholder relationships with government and funders, and use data to improve outcomes for tenants and communities.

Qualifications

• Relevant tertiary qualification in Leadership, Community Services, Humanities or Welfare.
• Demonstrated operational leadership experience in housing or related field.
• Experience managing complex programs, budgets and reporting.

Responsibilities

• Lead and develop a high performing team with accountability and continuous learning.
• Ensure effective delivery across housing, asset and community development services.
• Drive performance against KPIs and implement improvement plans.
• Manage budgets, financial performance and reporting to requirements.
• Build strong relationships with government, funders and partners.
• Collaborate with senior leaders to design evidence-based service delivery.
• Oversee recruitment, onboarding and development of staff.
• Ensure compliance with policies, regulations and contractual obligations.
• Use data and insights to inform decisions and improve outcomes.
• Champion continuous improvement with a strong customer focus.

Skills

Operational leadership

Budgeting

Stakeholder engagement

Change leadership

Communication

Analytical skills

Driver's licence

Education

Relevant tertiary qualification

Job description

Mission Australia is seeking an experienced Operations Manager to lead housing operations across tenancy services, asset management and community development in Camperdown, NSW. You will drive service excellence, build high performing teams and align delivery with our purpose.

Reporting to the State Leader Housing Operations, you will manage budgets, stakeholder relationships with government and funders, and use data to improve outcomes for tenants and communities.