Operations Manager

Mission Australia; Sydney; On-site; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Salary packaging benefits

Counselling support

Chaplaincy support

Volunteer opportunities

Job summary

Mission Australia Housing is seeking an Operations Manager to lead housing operations across tenancy services, asset management and community development. You will report to the State Leader Housing Operations and drive service delivery excellence to benefit tenants and communities.

The role focuses on strengthening service delivery, operational performance and building strong partnerships with government and community stakeholders in a mission-driven not-for-profit setting.

Qualifications

• Operational leadership experience in housing or social services.
• Experience managing complex programs, budgets and performance reporting.
• Ability to build and sustain internal and external relationships.
• Strong communication and influencing skills across diverse groups.

Responsibilities

• Lead and develop a high performing team with accountability and continuous learning.
• Ensure integrated service delivery across tenancy, asset and community development services.
• Drive KPIs, identify improvements and implement action plans.
• Manage budgets, financial performance and regulatory reporting.
• Build relationships with government, funders, regulators and community partners.
• Collaborate with senior leaders to align service delivery with evidence-based practice.
• Oversee recruitment, onboarding and ongoing team development.
• Ensure policy compliance and contractual obligations.
• Use data & insights to inform decisions and improve community impact.
• Champion continuous improvement with a strong customer focus.

Skills

Leadership

Stakeholder management

Budgeting & reporting

Communication & influence

Coaching & performance management

Education

Tertiary qualification in Leadership/Community Services or related field

Job description

• Permanent Full Time
• Salary: $130K + Super + NFP Salary Packaging
• Location: Camperdown, NSW
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out moreabout usandour purpose.

Your Opportunity

Every person deserves the stability, dignity and opportunity that comes with having a safe place to call home. At Mission Australia Housing, we’re working alongside tenants, communities and partners to create thriving neighbourhoods where people can build brighter futures.

As our Operations Manager, you will lead housing operations across tenancy services, asset management and community development, bringing together people, strategy and purpose to deliver outstanding outcomes for tenants and communities.

Reporting to the State Leader Housing Operations, you will play a key role in strengthening service delivery, driving operational excellence, and helping Mission Australia Housing achieve its vision of building hope and possibility for all.

Your key responsibilities will be to:

• Lead and develop a high performing team, fostering a culture of accountability, openness and continuous learning
• Ensure effective delivery across housing, asset and community development services through an integrated service model
• Drive operational performance against KPIs, identifying opportunities for improvement and implementing action plans
• Manage budgets, financial performance and reporting in line with organisational and regulatory requirements
• Build and maintain strong relationships with government, funders, regulators and community partners
• Collaborate with senior leaders to design and enhance service delivery aligned to evidence and best practice
• Oversee recruitment, onboarding and ongoing development of team members to support service excellence
• Ensure compliance with policies, regulatory frameworks and contractual obligations
• Use data and insights to inform decisions, improve outcomes and support community impact
• Champion continuous improvement initiatives and embed a strong customer and community focus

Requirements for Success

• Relevant tertiary qualification in Leadership, Community Services, Humanities, Welfare or equivalent experience
• Demonstrated operational leadership experience, ideally within social or affordable housing
• Experience managing complex programs, budgets and performance reporting framework
• Strong understanding of housing operations, tenancy management or asset management practices
• Ability to build and sustain effective internal and external stakeholder relationships
• Strong leadership capability, including coaching, performance management and change leadership
• Excellent communication and influencing skills across diverse stakeholder groups
• Ability to navigate ambiguity and lead within complex, evolving environments
• Valid Driver’s licence and WWCC

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]