Housing Officer: Tenancy & Community Support Lead

Mission Australia; Darwin; Sur place; AUD 77 000 - 95 000; Plein temps

Avantages offerts par ce poste

Rewarding work - every day you know你re

Not-for-profit salary packaging

Free external confidential counselling

Volunteering opportunities

Extra leave incl. Thank You Day & Work

Annual leave purchasing option

Résumé du poste

Mission Australia Housing in Darwin seeks a Housing Officer to manage social and affordable housing tenancies and property management, including inspections, rent management, and records. You will collaborate with tenants, partners, and internal teams to achieve stable housing outcomes while complying with legislation and funding rules.

The role combines tenancy support, property management, and admin tasks with a focus on positive tenant outcomes and community impact.

Qualifications

• Previous experience in community housing, social housing, tenancy management, or a related human services environment.
• Strong knowledge of tenancy legislation, rent management, property inspections, and tenancy support practices.
• Proven ability to build positive relationships with tenants, community partners, government agencies, and internal stakeholders.
• Excellent communication and conflict resolution skills, with the ability to manage sensitive conversations professionally and respectfully.
• Strong administrative and reporting skills, including maintaining accurate records and ensuring compliance requirements are met.
• Ability to manage competing priorities, work autonomously, and achieve performance targets in a fast-paced environment.
• A customer-focused approach with genuine empathy, resilience, and a commitment to supporting positive tenant outcomes.
• Current driver's licence and the ability to obtain required employment checks, including a National Police Check and Working with Children Check.

Responsabilités

• Manage a portfolio of social and affordable housing tenancies, ensuring high-quality tenancy and property management services.
• Support tenants to sustain their tenancies by providing guidance on rights, responsibilities, and access to appropriate support services.
• Monitor and manage rent payments, rental arrears, tenancy breaches, and income reviews in line with policy and legislation.
• Conduct routine property inspections, condition reports, and vacating inspections, ensuring accurate documentation is maintained.
• Maintain accurate tenancy and property records, ensuring compliance with regulatory, funding, and organisational requirements.
• Prepare and contribute to operational reports, including tenancy performance, vacancies, arrears, and key performance indicators.
• Build and maintain positive relationships with tenants, community partners, government agencies, housing providers, and internal stakeholders.
• Represent Mission Australia Housing at court, tribunal, stakeholder, and interagency meetings as required, while supporting continuous improvement and positive tenant outcomes.

Connaissances

Tenancy management

Community housing

Relationship building

Communication

Conflict resolution

Administrative skills

Formation

Certificate IV in Social Housing

Description du poste

Mission Australia Housing in Darwin seeks a Housing Officer to manage social and affordable housing tenancies and property management, including inspections, rent management, and records. You will collaborate with tenants, partners, and internal teams to achieve stable housing outcomes while complying with legislation and funding rules.

The role combines tenancy support, property management, and admin tasks with a focus on positive tenant outcomes and community impact.