Operations Manager

MA MISSION AUSTRALIA; Toowoomba Regional; On-site; AUD 93,000 - 126,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling services for staff

Volunteer opportunities

Additional annual leave

Job summary

Mission Australia is seeking an experienced Operations Manager to establish and lead a new housing program in Queensland. Based in Toowoomba, you will oversee Housing Services, Asset Services and Community Development, building a capable team and guiding day-to-day operations toward outcomes that benefit tenants and communities.

You will mobilise a multidisciplinary team, drive service delivery transitions from project setup to ongoing operations, and foster a positive, customer-focused culture

Qualifications

• Proven operational leadership experience managing multi-disciplinary teams.
• Strong people leadership skills, coaching and developing teams through change.
• Experience managing operational performance, KPIs, budgets and service delivery outcomes.
• Outstanding stakeholder engagement across government, community and industry sectors.
• Sound understanding of compliance, governance and risk management within a regulated environment.

Responsibilities

• Lead Housing Services, Asset Services and Community Development operations to deliver exceptional tenant, community and business outcomes.
• Provide strong leadership, coaching and development to a multidisciplinary team, fostering a high-performance and customer-focused culture.
• Drive operational performance by monitoring KPIs, implementing improvements and ensuring service excellence across all programs.
• Manage operational budgets, financial performance, forecasting and resource allocation to achieve sustainable outcomes.
• Build and maintain strategic partnerships with government agencies, funders, community organisations and industry stakeholders.
• Ensure compliance with regulatory, contractual and governance requirements, maintaining high standards of risk and quality management.
• Use data, insights and evidence-based practices to inform decision-making, service design and continuous improvement initiatives.
• Champion an integrated service delivery approach, collaborating across housing, community services and asset management to enhance tenant and community outcomes.

Skills

Operational leadership

People leadership

Stakeholder engagement

Budget management

Continuous improvement

Education

Relevant tertiary qualifications

Job description

Permanent Full-Time Position (35 hours per week) Location: Toowoomba, QLD 4350 Salary: $110,000 + Super + NFP Salary Packaging

Benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we are building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Help establish a new housing program in Queensland and build the team that will deliver it.

Based in Toowoomba, the Operations Manager will lead Housing Services, Asset Services and Community Development, supporting positive outcomes for tenants and communities.

You will play a key role in developing a new multidisciplinary team, shaping day-to-day operations and building a positive, customer-focused team culture.

Working alongside the mobilisation team, you will support the transition from project establishment to service delivery, then lead ongoing operations, stakeholder partnerships and service improvement.

Your key responsibilities will be to:

• Lead Housing Services, Asset Services and Community Development operations to deliver exceptional tenant, community and business outcomes.
• Provide strong leadership, coaching and development to a multidisciplinary team, fostering a high-performance and customer-focused culture.
• Drive operational performance by monitoring KPIs, implementing improvements and ensuring service excellence across all programs.
• Manage operational budgets, financial performance, forecasting and resource allocation to achieve sustainable outcomes.
• Build and maintain strategic partnerships with government agencies, funders, community organisations and industry stakeholders.
• Ensure compliance with regulatory, contractual and governance requirements, maintaining high standards of risk and quality management.
• Use data, insights and evidence-based practices to inform decision-making, service design and continuous improvement initiatives.
• Champion an integrated service delivery approach, collaborating across housing, community services and asset management to enhance tenant and community outcomes.

Requirements for success

• Proven operational leadership experience managing multi-disciplinary teams and delivering high-quality customer and community outcomes.
• Strong people leadership skills, with the ability to coach, develop and lead high-performing teams through change.
• Demonstrated experience managing operational performance, KPIs, budgets and service delivery outcomes.
• Excellent stakeholder engagement skills, with the ability to build trusted relationships across government, community and industry sectors.
• Strong financial acumen, including budget management, forecasting, reporting and resource planning.
• Experience driving continuous improvement initiatives and implementing operational efficiencies.
• Sound understanding of compliance, governance and risk management within a regulated environment.
• Background in social and affordable housing, community services, property management or a related sector, with relevant tertiary qualifications or equivalent experience highly regarded.
• Before starting work with us, you will need to complete a national police history check, qualification verification and referee checks, and hold the relevant clearance to work with children or vulnerable people.

Your benefits

• Rewarding work – every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact.

Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.

We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.

Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential.

That's why we stand together with Australians in need, until they can stand for themselves.

Learn more about Mission Australia and our purpose.