Operations Manager

MA MISSION AUSTRALIA; Sydney; Presencial; AUD 117 000 - 143 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Not-for-profit salary packaging

Free external confidential counselling

Chaplaincy support

Volunteering opportunities

Additional leave options

Resumo da oferta

Mission Australia is seeking an experienced Operations Manager to lead housing operations across tenancy services, asset management and community development in Camperdown, NSW. You will drive service excellence, build high performing teams and align delivery with our purpose.

Reporting to the State Leader Housing Operations, you will manage budgets, stakeholder relationships with government and funders, and use data to improve outcomes for tenants and communities.

Qualificações

• Relevant tertiary qualification in Leadership, Community Services, Humanities or Welfare.
• Demonstrated operational leadership experience in housing or related field.
• Experience managing complex programs, budgets and reporting.

Responsabilidades

• Lead and develop a high performing team with accountability and continuous learning.
• Ensure effective delivery across housing, asset and community development services.
• Drive performance against KPIs and implement improvement plans.
• Manage budgets, financial performance and reporting to requirements.
• Build strong relationships with government, funders and partners.
• Collaborate with senior leaders to design evidence-based service delivery.
• Oversee recruitment, onboarding and development of staff.
• Ensure compliance with policies, regulations and contractual obligations.
• Use data and insights to inform decisions and improve outcomes.
• Champion continuous improvement with a strong customer focus.

Conhecimentos

Operational leadership

Budgeting

Stakeholder engagement

Change leadership

Communication

Analytical skills

Driver's licence

Formação académica

Relevant tertiary qualification

Descrição da oferta de emprego

Permanent Full Time Salary: $130K + Super + NFP Salary Packaging Location: Camperdown, NSW

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Every person deserves the stability, dignity and opportunity that comes with having a safe place to call home. At Mission Australia Housing, we’re working alongside tenants, communities and partners to create thriving neighbourhoods where people can build brighter futures. As our Operations Manager, you will lead housing operations across tenancy services, asset management and community development, bringing together people, strategy and purpose to deliver outstanding outcomes for tenants and communities. Reporting to the State Leader Housing Operations, you will play a key role in strengthening service delivery, driving operational excellence, and helping Mission Australia Housing achieve its vision of building hope and possibility for all.

Your key responsibilities will be to:

• Lead and develop a high performing team, fostering a culture of accountability, openness and continuous learning
• Ensure effective delivery across housing, asset and community development services through an integrated service model
• Drive operational performance against KPIs, identifying opportunities for improvement and implementing action plans
• Manage budgets, financial performance and reporting in line with organisational and regulatory requirements
• Build and maintain strong relationships with government, funders, regulators and community partners
• Collaborate with senior leaders to design and enhance service delivery aligned to evidence and best practice
• Oversee recruitment, onboarding and ongoing development of team members to support service excellence
• Ensure compliance with policies, regulatory frameworks and contractual obligations
• Use data and insights to inform decisions, improve outcomes and support community impact
• Champion continuous improvement initiatives and embed a strong customer and community focus

Requirements for Success

• Relevant tertiary qualification in Leadership, Community Services, Humanities, Welfare or equivalent experience
• Demonstrated operational leadership experience, ideally within social or affordable housing
• Experience managing complex programs, budgets and performance reporting framework
• Strong understanding of housing operations, tenancy management or asset management practices
• Ability to build and sustain effective internal and external stakeholder relationships
• Strong leadership capability, including coaching, performance management and change leadership
• Excellent communication and influencing skills across diverse stakeholder groups
• Ability to navigate ambiguity and lead within complex, evolving environments
• Valid Driver’s licence and WWCC
• Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.