Housing Operations & Tenant Services Specialist

MA MISSION AUSTRALIA; Toowoomba Regional; Vor Ort; AUD 56.000 - 76.000; Teilzeit

Benefits dieser Stelle

Salary packaging

Counselling support

Volunteering opportunities

Additional annual leave

Special leave days

Zusammenfassung

Mission Australia Housing is seeking an Operations Support Officer in Toowoomba, QLD, for a permanent part-time role (21 hours per week across 3–4 days). You will support tenancy, allocations, maintenance and customer service, helping people access and sustain safe housing.

You’ll provide operational support across tenancy and asset services, act as relief when needed, and work with tenants, applicants, contractors and staff to deliver positive housing outcomes.

Qualifikationen

• Strong administration and organisational skills within housing or similar sector.
• Outstanding customer service with ability to build rapport.
• Excellent communication and interpersonal skills engaging diverse people.
• Strong attention to detail when managing records and compliance.
• Ability to coordinate multiple tasks efficiently.
• Compassionate, resilient and solutions-focused approach supporting vulnerable communities.
• A valid Australian Driver's Licence is required.

Aufgaben

• Provide operational and admin support across housing services, including tenancy management, allocations, maintenance coordination and administration.
• Coordinate property offers, allocations, and viewings, ensuring positive experience for applicants and compliance with organisational requirements.
• Provide operational support across tenancy and asset functions, including acting as relief for Housing Officer and Asset Officer on their absence or when required.
• Act as a key point of contact for tenants, applicants, and stakeholders, delivering high-quality customer service and timely support.
• Maintain accurate tenant, property, and operational records, ensuring compliance with organisational and regulatory standards.
• Triage and manage maintenance requests, liaising with contractors and internal teams to ensure timely resolution of issues.
• Build and maintain positive relationships with tenants, community partners, government agencies, and internal stakeholders.
• Assist with tenant engagement initiatives, referrals to support services, complaints resolution, and community participation activities to enhance tenant outcomes.

Kenntnisse

Administration

Customer service

Communication

Attention to detail

Task coordination

Compassionate mindset

Driver's licence

Jobbeschreibung

Mission Australia Housing is seeking an Operations Support Officer in Toowoomba, QLD, for a permanent part-time role (21 hours per week across 3–4 days). You will support tenancy, allocations, maintenance and customer service, helping people access and sustain safe housing.

You’ll provide operational support across tenancy and asset services, act as relief when needed, and work with tenants, applicants, contractors and staff to deliver positive housing outcomes.