Operations & Customer Service Coordinator

Select Aust Sydney; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Randstad is seeking an Operations / Customer Service Administrator to support subcontractors and ensure service delivery meets high standards. You will act as the link between field teams, internal departments and clients, handling daily communications and data entry for reports.

Responsibilities include providing daily support to subcontractors and technicians, responding to queries by email and phone, preparing daily operational reports and assisting with app and device issues.

Qualifications

• Strong communication skills and professional phone manner.
• High attention to detail with good time management.
• Ability to work independently and manage competing priorities.

Responsibilities

• Provide daily support and communication to subcontractors and technicians.
• Respond promptly to client and technician queries via email and phone.
• Prepare and distribute daily operational reports.
• Support technicians with app and device issues.

Skills

Customer service

Admin coordination

Excel

Communication

Tools

Microsoft Excel

Job description

Randstad is seeking an Operations / Customer Service Administrator to support subcontractors and ensure service delivery meets high standards. You will act as the link between field teams, internal departments and clients, handling daily communications and data entry for reports.

Responsibilities include providing daily support to subcontractors and technicians, responding to queries by email and phone, preparing daily operational reports and assisting with app and device issues.