Client-Facing Operations Coordinator

HR Partners; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Randstad is hiring on behalf of a well-established technical solutions provider on the Gold Coast for an Operations / Customer Service Administrator. You will act as the operational link between the field team, internal departments and clients, ensuring service delivery meets high standards and data is accurately recorded for reports.

Key duties include daily support to subcontractors and technicians, prompt responses to client and technician queries via email and phone, and the preparation and

Responsibilities

• Provide daily support and communication to subcontractors and technicians.
• Respond promptly to client and technician queries via email and phone.
• Prepare and distribute daily operational reports.
• Support technicians with app and device issues.
• Maintain accurate job notes and ensure manual compliance.
• Handle a range of admin and coordination duties, including inbound and outbound calls.

Job description

Randstad is hiring on behalf of a well-established technical solutions provider on the Gold Coast for an Operations / Customer Service Administrator. You will act as the operational link between the field team, internal departments and clients, ensuring service delivery meets high standards and data is accurately recorded for reports.

Key duties include daily support to subcontractors and technicians, prompt responses to client and technician queries via email and phone, and the preparation and